Product Return & Logistic Specialist

About Us:

We have been in business for over 24 years and are considered a leader in the industry selling transmission-related products worldwide.

Refer to our website at www.moderndriveline.com for details.

 

Candidate Profile:

We are looking for a highly motivated, conscientious self-starter with a positive attitude that can multi-task and work effectively as a member of our team. Must be dependable, willing to learn, adaptable to change, and accountable regarding work-related demands. Automotive parts familiarity, understanding of inventory packaging, and product issue resolution is a must.

 

Job Schedule:

Full-Time (Mon-Fri, 8am-5pm)

 

Qualifications:

• Experience with product receiving and return items inspection
• Ability to investigate, resolve, communicate and record findings
• Familiarity with packaging and securing items for shipment
• Proficient with a computer (MS Office, QuickBooks)

 

Job Summary:

 

Product Return: This portion of the role is key in assessing the condition of return parts, determination of refund values, and deciding the final inventory status. Includes receiving customer returns, verifying item conditions, communicating with sales associates, consulting with production personnel, recording observation data, and updating the inventory system. It requires adherence and enforcement of our customer return policy, and inventory maintenance of any scratch and/or dent items.

 

Logistic Freight: This portion of the role is responsible for preparing customer orders for domestic and international freight shipments. Includes order system monitoring, calculating weight measurements, pulling items from stock, packaging products, updating order status, filling out the appropriate paperwork, and scheduling freight carrier pickups.

 

This person is also expected to participate in restocking efforts and clean-up duties to maintain a ready, organized and safe work environment.

Essential Responsibilities:

• Verify customer return items, record findings, and provide details to sales staff
• Maintain scratch and dent product inventory
• Provide freight delivery quotes (estimate weight, measurements, and cost)
• Prepare carrier paperwork, package items securely, and schedule freight pickups
• Stage and monitor completed freight orders waiting for pickup
• Perform other tasks or duties as assigned or needed

 

Additional Responsibilities:

• Clean, organize and re-stock work areas
• Appropriately dispose of recyclable scrap and waste material
• Assist with special projects as assigned by the manager

 

Qualifications:

• Ability to reach over and around objects to lift, move or place materials in designated areas (includes bending, squatting, kneeling, climbing, pushing, pulling, reaching above and below shoulder height)
• Lift objects up to 50 pounds frequently and over 50 pounds with assistance
• Stand for extended periods of time
• Understand written and verbal instructions
• Verbally communicate with co-workers and managers in a productive manner

 

Working Conditions:

• Temperature variances are consistent with a normal warehouse work environment and must be able to tolerate warm and cold depending on seasonal weather conditions
• The position will require strength and stamina to complete tasks
• Availability to occasionally work overtime to meet business needs

 

Benefits:

• Simple IRA Plan (includes matching program)
• Health Insurance (Medical, Dental, Vision)
• Life Insurance
• Paid time off
• Enthusiastic teamwork environment

Technical Sales, Customer Service Representative

 MDL is hiring a sales and technical services representative with a comprehensive understanding and passion for the car industry as well as strong mechanical aptitude.

About Us:

Modern Driveline Inc. is a manual transmission conversion specialist located in Caldwell, Idaho. We engineer, develop, and sell conversion packages for 5 & 6 Speed overdrive transmissions and related installation components for ALL major Manufacturers as well as Hot-Rods, Kit Cars, Customs and Trucks.
We specialize in complete solutions based on customers’ needs ranging from vintage, classics, hot rod & modern muscle cars. We have been in business for over 23 years and are a leader in this industry selling products across the globe.

Refer to our website at www.moderndriveline.com for details.

 

Technical Sales, Customer Service Representative – Job Posting

Candidate Profile:

We are looking for a highly motivated, conscientious self-starter with a positive attitude that can multi-task and work effectively as a member of our team.
This position requires you to be flexible, adaptable to change and accountable regarding work demands.
You must be able to schedule and manage follow-through to customers, staff, and tasks at hand.

 

Job Schedule:

Full-Time (Mon-Fri, 8 am-5 pm)
- Overtime is available.

 

Qualifications:

• Looking for an upbeat person that communicates well
• You must possess good customer service and phone skills
  - Previous experience is a considered a plus.
• Individual must be focused and able to retain knowledge quickly.
• Willing to travel to automotive trade shows.
• Work well in a professional manner with the public.
• You must have a working knowledge of flywheel, clutch, hydraulic system, transmission setup to build on.
• High School Degree required; college degree preferred.
• Automotive knowledge and experience are required.
• You must be able to Operate Windows 10 and later PC operating system
• Having the ability to work in Microsoft Suite including:
  - Outlook, Excel, Word, and Quick Books
  - Familiarity with Teams software would be a plus.

 

Essential Responsibilities: 

• Answering phone incoming calls, calling customers as needed
• Writing estimates & answering technical questions by phone or email communication.
• Respond to sales e-mails, daily
• Assist with technical customer support by phone and email.
• Additional tasks involve working in MDL-sponsored forums to support MDL-related business.
• Coordinating with our shipping & logistics Team.

  * On-the-job training will be provided *

Benefits:

• 401(k) Plan (which includes a matching program)
• Health Insurance (Medical,  Dental, Vision)
• Life Insurance availability
• Paid time off
• A friendly team, work environment