First, what is Digital Marketing? It’s not just Google or Facebook Ads
As a premier to this article we wanted to start with a quick overview of what digital marketing is as we’ve had so many tell us and assume that Digital Marketing is only paying big money to run Google or Facebook ads. Yes this is a big part of it, but there’s so much more.
“Digital marketing is the component of marketing that utilizes internet and online based digital technologies such as desktop computers, mobile phones and other digital media and platforms to promote products and services.
Digital marketing campaigns have become prevalent, employing combinations of search engine optimization (SEO), search engine marketing (SEM), content marketing, influencer marketing, e-commerce marketing, social media marketing, e-mail marketing, display advertising to name a few. Digital marketing extends to non-Internet channels that provide digital media, such as television, mobile phones (SMS and MMS) and callback. The extension to non-Internet channels differentiates digital marketing from online marketing.”
~ Source Wikipedia
How To Review Your Marketing For Maximum ROI
There isn’t any point in doing online marketing if what you’re promoting isn’t built to convert casual visitors to loyal customers. Your website needs to be built with customer conversion in mind otherwise you’re not going to hit your maximum ROI (return on investment).
So, before you invest all your time and money into promoting your business and worrying about not getting the best ROI out of your marketing efforts, you should assess your current marketing. Start by looking at the journey your visitors are taking when they land on your website. Are you giving them what they are looking for? Is your website built with conversion in mind? Does it focus on the customer journey?
If you answered no to any of these items take a look at how you can further assess your marketing strategy and drive your website traffic into making a conversion.
Assessing Marketing For Your Audience
For a marketing strategy to work effectively you need to know your audience inside and out. The best way to understand your audience is by creating customer personas and using them to understand the wants and needs of your customers.
User personas are basically a fictional profile of what your ideal customer(s) looks like. You can create multiple personas based on the different products and services you offer in your business.
They can include things like:
- Age
- Income
- Marital status
- Do they have children?
- Do they own their own home?
- What keeps them up at night?
- How do they like to spend their spare time?
- What kind of work do they do?
- What are their beliefs?
- What do they like/dislike?
- Even understanding their political leanings my be taken into account
User personas are the perfect way to:
- Help your company understand who your customers really are
- Help you understand the behaviors and needs of your customers
- Helps you to start to create better messaging by talking about your audience, rather than yourself
- Have more focused business meetings
- Have a clear view of the situation when making decisions
- Increase empathy with your customer
If you’ve never created customer personas, or have but don’t use them, then you’re missing out on an opportunity to engage more with your customers and understand their wants and desires. This will easily help improve your conversion rates and help maximize your ROI.
Pro Tip: When trying to sell a product or service to your preferred audience ask yourself why would they need your offering and what benefits does it have for them in their lives. Don’t try to sell them just features, sell them the real benefits and outcomes.
Your Digital Marketing Plan
When it comes to digital marketing you need to have a strategic plan at the ready. Without a plan, you’re simply going blindly into battle, and you’ll lose quickly. And when we say lose, we mean loss of money and wasted time.
The purpose of a digital marketing plan is to help your business succeed online – researching your target audience and knowing them inside and out, clearly outlining your goals and aspirations and setting up your success metrics will help you gauge how you’re doing and set you up for success.